Client Engagement

The following procedures detail our involvement with an international client from initial contact to completion of an order.
1. Our Company’s Brochure will be sent to you
2. An introduction to our catalogue and our Catalogue will be sent
3. We will follow up with an email to ensure you are in receipt of our Catalogue
4. We will request your submission of product’s specifications and requirements
5. Upon receipt of submission, we will respond with an email and send you our Conformity and Confidentiality statement, include our data protection clause
6. We will request your Purchase Order (This request will be valid for fourteen (14) days of date sent to you)
7. Upon request of purchase order, we will confirm with an email and request for a deposit (50% + sample cost and handling fee) of order value
8. Upon receipt of deposit, we will respond with letter of receipt and send manufacturing process and timeline with sample
9. During manufacturing process of products, we will engage you with our timeline questionnaire and will also send you report on our manufacturing progress, factory report and management audit
10. Upon completion of your order, a request final payment prior shipment will be issued to you. We will then send our factory quality control inspection report
11. We will ship your products
12. We will send our letter of completion and final questionnaire